Thank you for choosing Bengal Solar Power as your trusted partner in harnessing clean and sustainable energy. We are committed to providing you with the best solar panels and equipment, along with a seamless delivery and shipping experience. Below you’ll find essential information about our delivery and shipping policies to ensure a smooth and satisfactory purchase process.
1. Delivery Timeframes:
- For Solar Panel and Equipment Sales: Our standard delivery time within Bengal and neighboring regions is 2 to 5 business days. Please note that delivery times may vary depending on your specific location and product availability.
- For Installation and Service Appointments: Our team will contact you to schedule the installation or service appointment within 1 to 2 business days after your purchase. The actual service date will depend on the availability of our technicians and will be coordinated with your convenience.
2. Shipping Charges:
- Within Bengal: We offer free shipping for all solar panel and equipment orders within Bengal.
- Outside Bengal: For orders outside Bengal, shipping charges may apply. The shipping cost will be calculated based on the delivery location and the weight of the items in your order. During the checkout process, you will be able to view the applicable shipping charges before finalizing your purchase.
3. Order Tracking:
- Once your order is confirmed and dispatched, we will provide you with a unique tracking number. You can use this tracking number to monitor the delivery status of your order through our website or directly with the designated courier service.
4. Packaging and Handling:
- We take utmost care in packaging our solar panels and equipment to ensure they reach you in perfect condition. Our packaging is designed to protect the products from any potential damage during transit.
5. Delivery and Installation Requirements:
- Before scheduling the delivery or installation, please ensure that the delivery address and contact details provided during the checkout process are accurate and up-to-date. Any changes in the information should be communicated to our customer support team at least 24 hours before the scheduled appointment.
- During the installation appointment, our technicians will require access to the installation site, as well as the necessary information about your property’s electrical setup. Please ensure that you or an authorized representative is present during the installation process.
6. International Shipping:
- Currently, we only provide delivery and shipping services within India. We do not offer international shipping options at this time.
7. Returns and Refunds:
- If you receive a damaged or defective product, please notify our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference and product availability.
- For returns and refunds related to other issues, please refer to our “Returns & Refunds” policy page for detailed instructions.
If you have any further questions or need assistance regarding our delivery and shipping policies, please don’t hesitate to contact our customer support team using our contact us page. Our dedicated team will be more than happy to assist you.
At Bengal Solar Power, we are dedicated to providing sustainable solutions for a brighter future. Thank you for choosing us as your solar energy partner.
